Solutions
What We Do
Supporting Every Stage of Your Process
When you commit to using BConView, Infused Solutions commits to supporting our software and guiding you through every stage of deployment, including the BIA/Risk, Planning and Incident Command functions.
Implementing Your Methodology
The flexibility of BConView and the skills of our Customer Service and Support staff allow a packaged BCM approach with a custom fit. From supporting the methodologies that best suit your needs, to following up after implementation to ensure BConView delivers business value every day, Infused Solutions is committed to excellence in all areas of customer service and support.
Infused Solutions 7X24 Response Operations
Leveraging our support technology and global offices, Infused Solutions offers a complete support package for customers. This includes 7X24 emergency phone support, online FAQs, and self-service CRM case ticketing with centralized tracking of tickets, confirmations, workflow, and escalation.
Infused Solutions Commitment to Customer Success
Customer Service and Support personnel are committed to work for you to establish Business Continuity best practices across the enterprise. We commit to helping you achieve the goals you set as you deploy our solutions for enhanced business value.
Implementation Services
Infused Solutions Professional Services staff has years of experience with clients of all types and sizes, ensuring your project success. Detailed scoping and project planning methodologies assure a transparent view of implementation progress. Seamless 24x7 client support is delivered from global offices.
Experienced Staff Infused Solutions implementation staff has been extensively trained with DRII and BCI methodologies and have extensive experience implementing BConView software for clients. All work uses a defined project manager and senior domain expert, as well as additional resources as necessary.
Best Practices 10+ years of BCM experience with 100+ demanding clients has resulted in a set of exceptional best practices. Infused Solutions staff has found that experience and repetition is the key to quality results, with clearly defined project plans that are tracked to completion. Clients are not asked to be part of an experiment.
Migration Services
FiveStep Infused Solutions Methodology
Infused Solution has redefined and developed an alternative design and deployment approach with the following steps:
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Planning -- Discovery and scoping
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Analysis -- Prototyping
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Implementation -- Extraction, Transformation, Import
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Validation -- Quality assurance
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Closeout -- Client acceptance
Supported Migration Data Types:
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Data Tables (content and structure)
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BCP Plan attachments
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Hierarchical relationships
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Mapped data dependencies